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All Ways to Get Help
If you can't find your answer in the FAQ, reach out to us through any of the options below.
Live Chat Support
For the fastest help, use Live Chat. Our team is available 24/7 — feel free to reach out in Bengali.
Search FAQ
This page covers answers to more than 50 questions. Browse the categories below to find what you're looking for.
Email Support
For complex issues, write to us by email with full details. We'll get back to you within 24 hours, guaranteed.
App Support
Logging into the Bitibaji app gives you direct access to support chat — fast and convenient.
Guide Page
Find a step-by-step guide from registration to withdrawal in our help center.
Security Alert
If you notice any suspicious activity, report it to our security team immediately.
Bitibaji FAQ — Introduction
Thousands of members play, deposit, and win at Bitibaji every day. Naturally, questions come up — how do I register, how do I claim a bonus, how long does a withdrawal take? That's exactly why this FAQ page was created.
We want you to enjoy gaming without any hassle. That's why the most frequently asked questions are laid out here in plain, easy-to-read English. Just click on a category to get your answer — no need to go anywhere else.
Tips: Use the colored tabs at the top of the page to jump directly to the section you need. It saves time.
Account & Registration
To open an account you need a valid email address or mobile number, a password, and your correct date of birth. You must be at least 18 years old. To make withdrawals later, you will need to complete KYC verification using a government-issued ID.
No. Bitibaji's policy allows each person to hold only one account. If multiple accounts are detected, all accounts will be closed and balances may be forfeited.
Some games can be played without email verification, but verification is required for deposits, withdrawals, and bonuses. If you didn't receive the verification link, check your spam folder or request a new one.
After logging in, you can update your email, phone number, and password from Account Settings. To change your name or date of birth, you will need to submit a request to support with KYC documents.
Deposits & Withdrawals
Deposits at Bitibaji can be made via mobile banking, e-wallets, and bank transfer. Full details on all payment methods are On the Deposit page listed. Minimum deposit amounts vary by payment method.
Deposits via mobile banking or e-wallets are usually instant. Bank transfers may take 1–3 business days. If there is a delay of more than 30 minutes, contact support with a screenshot of the transaction.
Once KYC verification is complete, withdrawals are typically processed within 24–48 hours. Mobile banking and e-wallets are faster; bank transfers may take 2–5 business days.
Yes, KYC verification is required before withdrawal. Complete the process by submitting your National ID or passport along with a selfie. Verification is typically completed within 24 hours.
Bitibaji does not charge any fees for deposits. However, your mobile banking provider or bank may apply their own transfer charges. Contact your payment provider for details.
Games & Gaming
Bitibaji offers slots, Sports Betting, bingo, Live Casino, and much more. In the game lobby to view the full list of available games.
Yes. All games on Bitibaji use an independently verified Random Number Generator (RNG). Every result is entirely random and cannot be predicted by anyone, ensuring a fair and equal chance for all players.
If you get disconnected, the game server saves your session status. When you reconnect, the game will resume from where you left off. Contact support for more details.
You can bet on all major sports including cricket, football, tennis, badminton, and basketball. Both live betting and pre-match betting options are available. on the Sports page View details.
Bonuses & Promotions
Register and make your first deposit. Your welcome bonus will be credited to your account automatically. You'll need to meet the specified wagering requirements before withdrawing the bonus.
A wagering requirement means you need to place a certain amount in bets before you can withdraw a bonus. For example, a 30x wagering requirement on a BDT 100 bonus means you need to place BDT 3,000 in bets. See details in the Terms & Conditions Yes.
Yes, most bonuses are valid for 7 to 30 days. If the wagering requirement is not met before expiry, the bonus will be forfeited. Be sure to read the terms for each bonus separately.
Yes. Refer a friend and earn a bonus once they register and make their first deposit. Log in to your account and visit the Promotions section for full details on the referral program.
Security & Privacy
Yes. Bitibaji uses SSL 256-bit encryption to keep all data secure. Your personal information is never sold or shared with third parties. Learn more in our Privacy Policy You will find it.
If a login attempt is detected from an unrecognized device or location, a verification code will be sent to your email or via SMS. The login will not go through unless you approve it. This protects your account from unauthorized access.
No. No Bitibaji staff member or representative will ever ask for your password, OTP, or payment PIN — not by email, chat, or phone. If anyone asks for this, it is a scam. Report it to support immediately.
Log in to your account and go to Settings → Responsible Gaming. There you'll find deposit limits, session timers, cooling-off periods, and self-exclusion options. To learn more, Responsible Gaming page See details.
App & Technology
The Bitibaji app is available directly from our App Page available for download. Separate versions are available for Android and iOS. The download is completely free.
Both share the same account and balance. However, the app offers faster login (fingerprint/face ID), push notifications, and offline mode. For mobile gaming, the app is the more convenient option.
Some games or features may not work properly on older versions. We recommend keeping the app updated regularly to benefit from security patches and the latest games.
Start by closing the app and reopening it. If the issue persists, clear the cache or uninstall and reinstall the app. If problems continue, contact support with your device details and a screenshot.
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Still have questions? We're here to help!
If you can't find your answer in the FAQ, talk to us directly — or open an account now and start playing.